Shipping Costs
To calculate the shipping for your order, simply add items to your cart and click on the "Calculate" shipping link.

Shipping Destinations, Carriers, Methods, Factors
SimplySmitten.com ships to all contiguous states (lower 48) of the U.S., Hawaii and Alaska using the quickest and most affordable ground shipping options available for your order. Our software calculates each order individually, factoring in the weight, size, and destination of your order.  No additional shipping is charged if your order should ship in multiple parcels.  SimplySmitten.com does not accept overnight or expedited orders through our web site. SimplySmitten.com does not to ship to PO Boxes, Army Post Offices (APO) and Fleet Post Offices (FPOs).

Shipping and Delivery Timeframes
Most orders ship within 48 hours.  Orders ship Monday through Friday. You will receive a shipping notification via e-mail as soon as your order ships. If your order should ship in multiple parcels, we will send an e-mail notification for each parcel.  Delivery times vary between carriers and by destination, however, delivery times are typically 3-7 business days from date of shipment. Your shipment notification e-mail will provide the carrier and parcel tracking information. 

Package Tracking
You may obtain the estimated arrival date and track the delivery of your order directly on our website in the Order Tracking section, by clicking on the tracking link provided to you in your order shipment notification e-mail, by clicking on the tracking link located in your order's  history page, or by emailing us.

Non-deliverable, Refused or Unclaimed Orders
If an order is returned, refused or unclaimed by the customer due to customer refusal, negligence, incorrect shipping information or absence we will attempt to contact the customer via email. Customers are responsible for paying additional shipping, handling fees and an $8.00 processing fee to have the order re-shipped. Returned, refused, or unclaimed orders will not be refunded, these orders will be held by SimplySmitten.com until the Customer has provided the corrected shipping information and pays in full the amount due to have the order re-shipped by SimplySmitten.com for a period of no more than 30 days. If returned, refused, or unclaimed orders are not resolved within this time, SimplySmitten.com will place the ordered items back into stock and offer no refunds, credits, or re-shipping options. If you have an order than requires re-shipping for any of these reasons and have not exceeded the 30 day timeframe, please email us to obtain instructions to make payment. 

Incorrect Items
If we sent you the wrong item (different from what is listed on your packing slip), you do not need to place a new order. We want your SimplySmitten.com experience to be a great one! In case of a SimplySmitten.com packing error, please contact us via e-mail and we will do everything we can to make it right.

Damaged Merchandise
If damage occurs during delivery, have box and merchandise inspected and documented by the delivering carrier and contact us via e-mail immediately. (Save container with merchandise.) If it is determined that damage occurred as a result of delivery, SimplySmitten.com will immediately ship replacement merchandise to you. We will refund any item we are unable to replace due to items we no longer carry or items that are out of stock.

If product is found to be damaged upon opening it that is not a result of delivery, you must contact us via e-mail within 24 hours of receipt of the merchandise from the delivering carrier for a Return Merchandise Authorization number and return instructions. Please provide as much detail about the damaged merchandise as possible. Our inspections department will inspect the returned merchandise, if no fraud is detected, we will immediately ship a replacement to you and refund you for the cost of returning the merchandise to us. We will refund any item we are unable to replace due to items we no longer carry or items that are out of stock.  *SimplySmitten.com will not replace Electric clippers, blades, dryers, tables and cages as they are guaranteed by the manufacturer.

Lost Merchandise
If the delivering carrier fails to deliver your parcel beyond the estimated arrival date, you may contact us via e-mail or contact the carrier directly to attempt retrieval of your merchandise.  If it is determined that the carrier has lost your merchandise, SimplySmitten.com will immediately ship replacement merchandise to you. We will refund any item we are unable to replace due to items we no longer carry or items that are out of stock.

Other Item Returns/Exchanges 
Our return and exchange process is simple and fast.  Simply request a Return Merchandise Authorization (RMA) number to get the process started. See details and exceptions below.

Food storage containers, food & water dispensing products which include  bowls, dishes, automatic feeders and waterers, in addition; toys, beds, blankets, mats and carriers are not returnable or exchangeable.  As a courtesy, collars, harnesses, backpacks, eyewear, costumes, hats, bandanas, life jackets and other apparel items, may be exchanged one time for the same item in another available size.  Our customers can be assured that items purchased from our store have never before been tried on, worn, or used by another customer or their pet.

Returns and exchanges will not be issued without a RMA number.  You must contact us via email within 5 days of your order delivery date to request a Return Merchandise Authorization. Please provide as much detail to us as possible about the requested return/exchange and include your order number. For exchanges, a new order must be placed within 3 days of your approval for the same item in another available size in order for your returned merchandise to be accepted by our store.  Authorized returns and exchanges must be received by us within 10 days of your approval. Returned product(s) must be in original unopened and unused condition and in their original packaging. Tags must be attached to any exchanged apparel products. A 20% restocking fee will be applied to all returns and exchanges, thank you for your understanding. Shipping costs on returns and exchanges as well as the original shipment are never refundable. Shipping costs are deducted on orders that qualified for free shipping. Customers are responsible for the cost to ship their returned merchandise to us.

Merchandise that is returned to us without approval or not meeting the conditions of your RMA approval will not be accepted by our store and will be shipped back to you.  If merchandise received from you has not been accepted by our store, you will be contacted via email with instructions to make payment to have your returned merchandise sent back to you. You will be responsible for the cost to ship the merchandise back to you plus an $8.00 processing fee.

SimplySmitten.com wants you to enjoy shopping with us and enjoy the products you elect to purchase!  We have put all the necessary measures in place to ensure our customers have a great experience shopping with us; however, unless you properly measure your pet, you are likely to be disappointed when you receive your order. We cannot stress it enough, please follow all the measurement recommendations that have been provided by our manufacturers on the product pages before placing your order with our store.